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Data Privacy & Data Protection Policy

View our Data Privacy and Data Protection Policy

PsyAsia International Privacy & Data Protection Policy

PSYASIA INTERNATIONAL & and all Psychology1 Group Sites:


1. Objective

This policy applies to all processing of personal data carried out by PsyAsia International and has the objective of informing the user regarding the way in which PsyAsia International carries out the processing of personal data (including details of the type of personal data collected and the purpose of processing) and regarding the rights of the user in relation to their personal data.

2. Law & Jurisdiction

As a business headquartered in the Hong Kong SAR of The People’s Republic of China, we abide by Hong Kong Data Privacy and Data Protection Laws. We work internationally, but do not specifically target customers of any particular region. As a result, we are not required to abide by the GDPR of the European Union. Nonetheless, we do our best to do so given the protection that this law provides to consumers.

3. Contact – How can I contact?

In case of having any questions about the Privacy Policy, the user can contact PsyAsia International through the following means:
  • Headquarters are located at: Levels 15 & 16, Nexxus Building, 41 Connaught Road, Central, Hong Kong SAR, China.
  • Contact phone number is: +852 2293 2688.
The user may establish direct and effective communication with PsyAsia International by written communication sent to the indicated address or by sending an email via the chat icon on our website.
In addition, information of the officer in charge of processing your personal data is listed below:
  • Trade name: PsyAsia International
  • Identity of the controller: Manager, Data Privacy and Processing
  • Address: Levels 15 & 16, Nexxus Building, 41 Connaught Road Central
  • Email: Please message us via the chat icon on our website


4. Processing identification – How do we collect personal data?

In compliance with current regulations on the protection of personal data, especially:
  • Hong Kong Personal Data (Privacy) Ordinance (Cap 486) (PDPO).
  • Hong Kong Personal Data (Privacy) (Amendment) Ordinance 2012.
  • Hong Kong Personal Data (Privacy) (Amendment) Ordinance 2021.
  • Regulation (EU) 2016/679 of the European Parliament and Council, dated April 27, 2016 on the protection of natural persons regarding the processing of personal data and the free circulation of these data (hereinafter, the “GDPR”).
PsyAsia International collects personal data in its possession when the user:
  • (i). completes any form (including contact, chat and application/enrollment, agreement) at any of our Psychology1 Group websites (,,,,, &;
  • (ii). subscribes to our newsletter;
  • (iii). completes a printed form or electronic form sent via email;
  • (iv). sends an email or communicates by phone, which are then loaded in the corresponding databases and forms.


5. Personal Data Collected – What personal data do we collect?

Data collected varies with purpose. Typically, we collect full name, email address, country of access/residence, IP address and product/service of interest. We also collect full address and a valid ID (such as passport or Government ID) for those who register on our qualification courses.
The user always has the choice as to whether or not they provide the above data and may request that we delete it at any time. However, we may not be able to start or continue to offer services without identifying data.
The user declares and guarantees that all the data provided by them are true and correct and undertakes to keep data updated. Changes may be communicated to us via the chat icon on our website.
Likewise, the user acknowledges that the data required by PsyAsia International are necessary, adequate, and not excessive to carry out the purposes expressed in Section 6 hereof, which would be impossible to fulfill if said data are not provided.
Any false or inaccurate statement that occurs as a result of the information and data given, as well as the damages that such information may cause, will be the responsibility of the user.

6. Purpose – What do we use personal data for?

The personal data requested of the user will be used for the following purposes:
  • In the event of contracting services offered through the Site, to create and maintain the commercial relationship, and to carry out the activities and provide the services of PsyAsia International (including, without limitation, the management, administration, provision and improvement of services).
  • Send newsletters, as well as commercial communications, promotions and/or advertisements of PsyAsia International, either occasionally or periodically. Accordingly, the email address that the user provides when completing any form on the Site may be used to send information and updates on the request for services, as well as news about PsyAsia International (either occasionally or periodically), updates, information on related products or services, among others. This treatment is based on our legitimate interest in promoting our products and services.
  • Personalize the user experience, increasing our ability to respond to their needs.
  • Improve the Site and the service offer of PsyAsia International, based on the legitimate interests of PsyAsia International in constantly improving its products and services.
  • Process transactions and comply with the legal obligations to which PsyAsia International is subject, such as tax obligations. The data subject to treatment will not be used for purposes other than or incompatible with those mentioned above and that motivated its collection. Notwithstanding the foregoing, it is stated that the recorded data may be used, in addition to the purposes for which it was expressly collected, for the purpose of carrying out statistics, managing incidents or conducting market studies.
    We remind the user that they can oppose the sending of commercial communications (unsubscribe) and stop receiving emails from PsyAsia International, reliably notifying PsyAsia International, which will proceed to interrupt in the shortest possible time after receiving such communication. For this purpose, directly follow the unsubscribe instructions detailed at the end of each email of PsyAsia International.
  • PsyAsia International will NEVER share your data with any third party (non-PsyAsia) entity other than where required to do so by law and with the exception of our strategic partners where you have expressly registered for their product and such sharing is required to furnish you with that product (e.g., purchase of psychometric assessment software). In these cases, we will only share data which is absolutely necessary such as your name, email address, qualification to use the system, location etc.


7. How we use your information?

We will use the information that we collect about you for the following purposes:
  • Creating user account
  • Testimonials
  • Customer feedback collection
  • Enforce T&C
  • Manage customer order
  • Support
  • Targeted advertising
  • Administration info
  • Site protection
  • Dispute resolution
  • Manage user accounts
  • Processing payment: e.g., Stripe
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
We will retain your personal information with us for 60 months after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. Generally, for those who made enquiries and did not purchase, we keep data for the 60 month period, whereas for those who undertook training, consulting and assessment with us we keep the data for a considerably longer period so that we can better serve and have data on file for later transactions. Data can be removed at any time upon request of the user.


8. Consent

By providing personal data to PsyAsia International, the user declares to accept their processing fully and unreservedly by PsyAsia International. The user hereby grants his free, express, and informed consent for PsyAsia International to use the data collected for the purposes indicated in Section 6 hereof, as well as its incorporation into a PsyAsia International database.
PsyAsia International carries out the processing of the user’s data legitimized in: (i) the contracting of PsyAsia International services by the user, in accordance with the terms and conditions that are made available to the user at the end of completing the request form for services (prior to a possible hiring) and that the user (after reading it), and if they agree, can accept by checking the box that has been included for this purpose; and (ii) the free, informed and unequivocal consent of the user, made after reviewing this privacy policy where PsyAsia International informs the treatment that it will carry out with your data, and if you agree, by checking the box that has been included for this purpose in the service request form. The processing of data that is not covered by any of the legal bases indicated above, will be carried out if PsyAsia International considers it necessary to protect a legitimate interest and only if they do not contravene the fundamental rights and freedoms of the user.


9. Expiration – How long do we store them?

The data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes detailed in Section 6 above. In particular, personal data will be kept as long as the business relationship is in force (and to the extent that the user has not previously requested its deletion) and during the period during which obligations, indemnities and/or responsibilities may arise under the business relationship or for the services provided.
PsyAsia International informs that it will retain the essential information to identify the origin of the data stored for the duration of the client’s relationship with PsyAsia International and/or revocation of consent by the user in accordance with the information in Section 6 of this Privacy Policy and / or the time required by applicable law.


10. Confidentiality / Assignment / International Transfer – Do we disclose data to third parties?

PsyAsia International will keep the personal data collected private and confidential, and will not use them for purposes other than those established in Section 6 hereof. PsyAsia International requires the signing of confidentiality agreements and personal data processing by its employees and third parties that provide services that access the content of the databases (or include such obligations within the service agreements that it signs with such providers as indicated in the next paragraph).
The personal data of the user collected by PsyAsia International will not be transferred, sold, exchanged, transmitted and/or communicated to any third party outside of PsyAsia International without the consent of the user, except legal obligation and/or for the purpose of providing the services to the user. This does not include certain employees and service providers that allow PsyAsia International to keep the Site operational, comply with the purposes established in Section 6 hereof and/or provide services to the user, who have assumed the obligation to maintain the confidentiality of the data provided and commit to compliance with the applicable regulations on the protection of personal data, at the time of hiring. The contracts with the service providers stipulate the objective, scope, content, duration, nature and purpose of the data processing, the type of personal data, the categories of data owners and the obligations and responsibilities of PsyAsia International and of the contracted third parties.
In particular: PsyAsia International may share the personal information provided with controlling companies, affiliates, subsidiaries, related companies and/or intermediaries related to PsyAsia International.
PsyAsia International may share certain personal information provided by the user internally within PsyAsia International, with certain departments, such as administration, marketing, or IT.
**- In certain cases, PsyAsia International transfers personal data based on legitimate interest and the economic and technical advantages associated with the use of specialized providers. In this sense: – YouTube. The Site has links to YouTube in relation to videos linked to PsyAsia International services. As indicated in Section 13 hereof, by using these links the user is leaving the Site and is redirected to the YouTube page. The user can consult the privacy policy and other legal aspects of YouTube in the following link: **
**- Social Networks. PsyAsia International also uses social networks, such as Twitter or Linkedin, and has integrated functions of these networks into its services. The user may only use these social networks to the extent that they are registered in them and have accessed the corresponding social network with their user. These social networks have their own privacy policies and their own terms and conditions, over which PsyAsia International has no interference or control. **
Finally, the user must know that PsyAsia International may (and that PsyAsia International reserves the right to) disclose their information in the following cases: (i) if required by a judicial or administrative authority; (ii) if necessary in order to exercise your rights under the Terms and Conditions of PsyAsia International and under this Privacy Policy; (iii) if necessary to comply with the law; (iv) if said data could be useful for the protection of the rights of third parties; (v) when it is useful for the protection of the rights, property or security of PsyAsia International, its controllers, subsidiaries, affiliates, directors, managers, employees, users or the general public; and (vi) when there are well-founded reasons related to public security, national defense, or public health.


11. Security – How do we ensure data security?

PsyAsia International declares its intention to adopt the technical and organizational measures necessary to guarantee the security, integrity, and confidentiality of the data in accordance with the provisions of the HK-PDPO/GDPR in order to avoid its adulteration, loss, consultation or unauthorized processing. In particular, all the credit data provided is transmitted via SSL (Secure Socket Layer) and encrypted in the database of the payment platform of the provider of these payment services. It is stated that credit data (credit card number, among others) are not stored in the PsyAsia International servers or in Cloud Drives. In order to guarantee the confidentiality of the processing, the payment service provider is contractually obliged to respect the confidentiality of the information.
PsyAsia International does not guarantee absolute privacy in the use of the Site since the possibility that unauthorized third parties may have knowledge of it should not be ruled out. The user acknowledges that the existing technical means that provide security are not impregnable and that even when all reasonable security precautions are adopted, it is possible to suffer manipulation, destruction and / or loss of information. In the event that a security incident is detected and that it implies a significant risk for the owner of the data, such event will be communicated without delay to the competent control authority, together with the corrective and palliative measures implemented and / or to be implemented.
PsyAsia International is not responsible for the loss or deletion of data by users. Likewise, PsyAsia International does not accept any responsibility for possible damages caused by computer viruses.
Finally, the user must also take measures to protect their information. PsyAsia International insists that you take every precaution to protect your personal information while on the Internet. At least, you are advised to change your password periodically, using a combination of letters and numbers, and make sure you are using a secure, up-to-date browser.


12. Rights of the owner of the data and procedures to respond to their exercise – What rights do I have as the owner of the data?

The user who owns the data may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion regarding their personal data, in accordance with the provisions of the law, as appropriate.
The exercise of these rights can be carried out by the user by sending an email via the chat icon on our website, or by written communication addressed to the Data Protection Officer at the address above. PsyAsia International may request the necessary data to validate the identification of the owner of the data.
The deletion of some data will not proceed when it could cause damage to the legitimate rights or interests of third parties, or when there is a legal obligation to keep the data.


13. Appointment of a Data Protection Officer

PsyAsia International has appointed delegate for the application and control of this Privacy Policy and the relationship with the application authority to “Manager, Data Privacy and Processing” who can be contacted by the following means:


14. Training – Do we train?

PsyAsia International staff whose functions are related to the processing of personal data are trained in order to guarantee better protection of personal data and the rights of its holders.


15. Links to third parties – Does our Site contain links to other sites?

The Site may contain links to third party sites, with or without advertising content, whose privacy policies are foreign to PsyAsia International. The linked sites are not related to PsyAsia International and, their existence in no way presupposes that there is any kind of suggestion, invitation, or recommendation for the visit of the destination places or any kind of link or association between PsyAsia International and such sites. PsyAsia International is not responsible or liable for the content, use and activities of these linked websites, or for damages, whether current or eventual, material or moral, direct or indirect, suffered by users and derived from the information contained in such sites or of the relationship that users may establish with third parties whose services have been published on the Site. Notwithstanding the foregoing, any comment on these linked websites will be useful to PsyAsia International in order to improve services and/or ensure the integrity of the Site. PsyAsia International undertakes to do everything possible to prevent the existence on its Site of links to sites with illegal content.


16. Cookies – Do we use cookies?

When the user enters the Site, PsyAsia International may store some information on their computer in the form of a “cookie” or similar file. The Site uses cookies to (i) track advertising, (ii) collect data about Site traffic, and (iii) improve the user experience when using the Site.
The user should know that to navigate the Site, it is not necessary for the user to allow the installation of cookies sent by the Site. This may only be required in relation to certain services. The user can erase cookies from the hard drive of his/her computer, prevent access to his/her computer either through his/her browser or by choosing the corresponding option when asked about the possibility of using cookies for these purposes and in compliance with the Cookies Policy of PsyAsia International.
Cookies are information files that a website or the provider of certain services of the site transfers to the hard drive of the user’s computer through the browser program. Cookies by themselves cannot personally identify the user (although they can contain the user’s IP address) but they allow them to recognize the user’s browser, and capture and store certain data (user’s operating system, domain name of the website from which the Site was linked, among others). PsyAsia International reserves the right to contract the services of third parties to analyze and understand the users of the Site, who may not use the information collected for purposes other than to improve PsyAsia International services.


17. Approval

The use of the Site by the user implies the knowledge and full approval of the Privacy Policy of PsyAsia International and the Terms and Conditions of PsyAsia International. Likewise, the user accepts this Privacy Policy of PsyAsia International and the Terms and Conditions of PsyAsia International by completing the request for services.


18. Modifications – Is this the most current version?

This is the current version of the PsyAsia International Privacy Policy, updated on March 3, 2023.
PsyAsia International may at any time and without prior notice, modify this Privacy Policy. Such modifications will be operative from their publication on the Site or when they are notified to users by any means, whichever occurs first. The user must keep informed about the terms included here by entering periodically.