Terms & Conditions
The following applies to
PSYASIA INTERNATIONAL &
PSYASIA INTERNATIONAL PTE. LTD.
and all PsyAsia International and Psychology1 Group Sites.
TERMS AND CONDITIONS OF BUSINESS
Billing & Due Dates
PsyAsia International bills on the 1st day of every month for all services and purchases used/made and entered into our system up until that date for regular clients (i.e., clients who use our services on a monthly or bi-monthly basis).
For single project clients, we bill the full amount in advance for work that will take less than one month. For work that will take more than one month, we bill the first months’ fee up-front and then bill at appropriate intervals during the project (usually monthly on the 1st of the month). Where particular dates are booked in a consultant’s diary, the fees for withdrawal, date changes and cancellation are the same as noted in the in-house training courses section below.
For in-house training courses, we bill within 48 hours of receiving your signed training agreement. Payment is due within 14 days of this invoice, but may be extended to 30 days for repeat clients provided there are at least 3 months before the training course goes ahead. Dates are not confirmed until 100% payment has been received. An administration fee equivalent to 15% of the fee quoted in the agreement will apply for a client who after signing the agreement withdraws from it prior to sending us payment. If payment is not received by the due date, we reserve the right to offer the tentatively reserved dates to other clients who may have requested them. As per our training agreements, we charge a 30% date change fee for clients who need to change their dates after confirming with us. This is to reflect the fact that we are likely to have turned down work of other clients whilst holding the original client’s date as confirmed. In this case, and upon payment of the fee noted above, the date may be changed to any available date within the current financial year (a financial year ends on 31 March). A 30% fee also applies to outright cancellations of confirmed in-house training. Where an outright cancellation is made, we shall refund 70% of the amount paid to us (client pays bank transfer / TT fee if applicable) within 1 month. In a case where a client was given a discount (noted in the discount line on the invoice) for an in-house training course which they subsequently cancel outright, the discount will be cancelled and PsyAsia International will retain 30% of the non-discounted amount.
Please note that we will apply late fees for non-payment of invoices by the due date. It therefore remains the client’s responsibility to advise us of discrepancies and ensure that we receive such advice in good time to enable us to issue the replacement invoice with an amended due date. The replacement invoice must then be paid by the amended due date.
Hard Copy Invoices and Receipts
Out of respect for the environment and to keep our fees as low as possible, PsyAsia International issues electronic invoices (pdf file sent by email). We issue paper invoices & paper receipts where required at a charge of HK$200/SG$35 each. As these are computer-generated documents, we do not apply signatures and chops to them and so hard copy documents are in fact exactly the same as those you may print yourself. In Singapore and Hong Kong, our Governments have encouraged us to go paperless as much as possible and so we hope clients will support this effort. For clients requiring hard copy documents, upon payment of the above fee, hard copy receipts will be dispatched within our next accounting cycle (i.e., within 1 month). Note that should you require a receipt that is different to the format of our standard receipt/statement, a fee of HK$500/SG$90 will apply. Furthermore, where PsyAsia International is required to complete forms and provide documents in order to register on a client’s payment system, an administrative fee of HK$1000/SG$175 will be applied.
Payment of Bank Fees
As is usual business practice, all bank fees must be paid by the client so that we receive the total amount owing on the invoice. If as a result of any fees imposed by your bank or our bank, we receive less than the amount stipulated on the invoice, your account will remain outstanding. If the amount is small, we will add it to your next invoice or ask you to pay in cash if you are to meet us face-to-face.
Rejected Invoices / Duplicate Invoice Fee – Singapore Government
Where Singapore Government requires that we undertake administration on their behalf by entering our invoices into their system (e.g., Vendors.gov & GEBIZ), we are happy to do so once in appreciation of their support. However, if an invoice that we have submitted using the details provided during registration is rejected for any reason, thus requiring us to duplicate our efforts in issuing a further invoice, an administrative fee of SG$50 will be charged. Kindly also note that the due date for duplicate invoices will be the same as the ORIGINAL invoice. For payment not received by the due date, a late fee of 5% of the invoiced amount will be applied. Our Late Fee Policy below will apply for invoices that remain unpaid.
Where payment is not received by the due date, PsyAsia International adds a fee of 5% of the outstanding invoice amount (minimum SG$50/HK$300) at some point between the 1st and 7th day after becoming overdue. Additionally, any discounts in the invoice are automatically invalidated and thus removed.
PsyAsia International will also revert overdue accounts to pay-before-delivery accounts, thus removing any credit facility. Further late fees as per above are added on each monthly anniversary of the payment due date. On the third anniversary of the payment due date, we will pass overdue invoices to local collection agencies for collection of all fees, including agency fees.
This billing policy enables us to keep our fees low and ensures that only clients who do not pay on time are penalized for late payments.
Longer Payment Terms
Special arrangements do exist and can be made for larger and established organizations whose internal systems make it impossible to pay within 14 days. In this case, PsyAsia International will, after discussion and at our own discretion extend the payment period to 30 days. For organizations requiring more than 30 days to process payment, we only offer pay-before-service terms.
Public Training Courses
For public training courses, the invoice will be issued either immediately after registration or nearer to the course date depending on the course and numbers registered.
In either case, the invoice will become due for payment within the same 14 day period noted above and the same arrangements and penalties apply for late payments. However, all quoted public course fees at this site have been pre-discounted to apply to payments made within 14 days of invoice. Please note that the rack rate, non-discounted course fee will apply should you require longer to pay. In such cases you should select the 30 day payment terms during course registration. If you select the 14 day terms and do not pay within 14 days, the 30 days terms will become payable plus an administration fee of 5% of the regular non-discounted fee.
For clients who make a confirmed booking on this site but decide before payment to withdraw their place, a withdrawal fee of 15% of the invoiced amount will apply. For clients who cancel their course place after payment, the following terms will apply:
► *Cancellations made more than 45 days before the course goes ahead: 60% refund
► *Cancellations made 30-45 days before the course goes ahead: 30% refund
► *Cancellations made 29 days or less before the course goes ahead: no refund
Please note that we are always happy to accept substitute course participants without additional fee. In exceptional circumstances (e.g., illness supported by medical certificate) we will transfer delegates to the next available course upon payment of a transfer fee equivalent to 35% of the originally paid fee. This fee helps to cover venue fees payable to the hotel or training room provider as well as fees for the course materials produced for the said delegate.
*If the cancellation results in lowering the number of attendees on a group booking to below the discount threshold, any discounts for remaining delegates will be cancelled and refunds (if any) will be calculated based on the revised invoice and actual fee paid.
If PsyAsia International cancels a public training course due to low numbers of registrants, we shall refund paid-up registrants in full. We will send a cheque or bank transfer for the full amount paid within 1 month of cancelling if delegates do not wish to be transferred to the next available course. We will not however compensate for cancelled flights or hotel accommodation. In a case where we need to cancel a course, we undertake to do so no less than one month before the scheduled course start date.
In the event of plagiarism (copying of another person’s work – i.e., another student, a friend, information found on wikipedia – and passing it off as your own), a student’s place on the course will be cancelled and no refund offered. The student will be barred from registering for the course at any point in the future.
Online Training Courses
…for up-to-date details on any of the fees mentioned below, kindly ask our customer support executive prior to course registration
Our online training courses are subject to the same terms and conditions as noted herein with the exception of the following:
1. Given that access is provided to the Online Learning Centre upon receipt of payment, PsyAsia International does not entertain refunds for any of our online training courses. For those registering for our Supported Intake Mode of learning who are subsequently unable to make the dates of the course, we will transfer students to the next available intake for a 35% transfer fee provided the request is made in writing at least 14 days before the start of the course. Thereafter, we do not offer transfers, but will accept a substitute student upon payment of a small administrative fee.
2. Students completing our Intake Supported Mode of training are expected to meet study and coursework deadlines. For students who fall behind and do not submit their coursework portfolio on time, they will be transferred to the Independent Mode of study and no refund of the difference in price between the two Modes of learning will be offered. For Students who do not submit their portfolio of work for Level 2P on time, a single one month extension is available upon payment of an extension fee.
3. Students completing our Independent Mode of training must complete each Level of a course within the specified enrolment period. For students requiring additional time, a one-off, one month extension is available for each Level of the course upon payment of an extension fee.
4. All students undertaking BPS Level 1 will be sent an on-loan materials pack in order to complete scoring and test administration assessments. We send this pack out as soon as we can after payment, but this can take anywhere between 5-35 days depending on how many packs are out on loan at the time. We are unable to expedite the process simply because all students have the right to take a reasonable amount of time to undertake the exercises. If you feel that waiting may be a problem for you, please ask us about the estimated wait time before registering. Also, kindly note that in order not to delay other students, we require that we receive your returned on-loan pack within 14 days after we have informed you that you have passed Level 1. Fees apply for packs that are late, not returned or which have been marked (e.g., pencil/pen) in any way. Please DO NOT write on any of the materials we send to you. Additionally, if you lose your pack, we may not be able to pass you for Level 1 because you have been unable to demonstrate your ability to keep test materials secure and safe.
5a. Students registering for our BPS courses expressly agree that their work must be up to the standard required by the BPS. This standard is assessed by a delegated assessor for the BPS with extensive experience. It is expected that students graciously accept work that needs to be redone in order to prove competence as outlined by the BPS. In the event that the student disagrees with the comments of the assessor, the student may request that an assessor in the UK also mark the work for a fee of GBP450 (per Level). In the event that the UK assessor agrees with the PsyAsia assessor, the original work (or additional work as set by the UK assessor) must be undertaken and the additional fee forfeited. In the event that the UK assessor disagrees with the PsyAsia assessor, the GBP450 will be refunded to the student within 30 days and the student will be considered a pass for that Level. Kindly be advised that this has never happened as of November, 2019. Your assessor really does not want for you to have to undertake additional work as it only results in additional work for him. However, he cannot pass you as competent without the evidence that he has been trained by the BPS to look for.
5b. Your course fees cover a single marking of your work. When submitted work is not up to the required standard, additional marking fees may apply. This will depend on how much additional marking is required. If just a few questions require additional work, we are unlikely to charge additional fees. Where more substantial remarking is required, fair fees that represent the additional time will be levied. On rare occasions, the assessor may recommend a Skype discussion of your work instead. In such cases our Skype Consult fee will apply in addition to remarking fees (if any). Note that it is NOT our intention to make additional revenue from remarking fees (and as of November, 2019, remarking fees are applied to only around 10% of submitted work). We prefer that original work is up to the required standard, so please do your best to ensure it is!
6. Whilst refunds for online courses will not be given under any circumstances, complimentary extensions and other considerations will be made in the case of medical issues provided a medical certificate is provided to us.
7. In the event of plagiarism (copying of another person’s work – i.e., another student, a friend, information found on wikipedia – and passing it off as your own), a student’s place on the course will be cancelled and no refund offered. The student will be barred from registering for the course at any point in the future. Note that we highly recommend that you learn from the videos and then respond to the course workbook questions. Do not use other websites and regurgitate their text in different words because these websites may not be reliable sources.
As an international organization, PsyAsia International bills in various currencies for those based outside of Singapore and Hong Kong. Please note that our Singapore company/bank account can only accept payment in Singapore Dollars. Our Hong Kong account will accept payment in HK$, SG$, AU$, or GBP. Kindly note that in order to comply with tax and other local regulations, clients in Singapore will always be billed in SGD and pay into our Singapore account and clients in Hong Kong will always be billed in HKD and pay into our Hong Kong account.
TERMS AND CONDITIONS OF WEBSITE USE AND ACCESS
PsyAsia International is pleased to welcome you as a guest to our website. It would be our pleasure to have you remain on this site for as long as you wish and return to visit as often as you wish. Please be aware that in viewing our site, you signal your agreement with our terms and conditions as outlined below.
Access to this site is granted by PsyAsia International. By accessing this website, you agree to be bound by the conditions below. If you do not agree to any of these conditions, please discontinue your access immediately. Please also view our Data Privacy Code.
1.1 The information and materials contained in this website, including services, products, information, data, text, graphics, audio, video, links or other items are provided on an ‘as is’ and ‘as available’ basis. PsyAsia International makes no warranty as to the accuracy, adequacy or completeness of such information and materials and expressly disclaims liability for errors or omissions in such information and materials.
1.2 The information contained in this website may be modified, deleted or replaced from time to time and at any time by PsyAsia International and at the absolute discretion of PsyAsia International.
1.3 No warranty of any kind, implied, expressed or statutory, including but not limited to any warranties of title, non-infringement of third party rights, satisfactory quality, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with this website, or any information and materials herein.
1.4 No warranty is given that access to any information or materials on this website, or this website as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no warranty is given that this website is free from any virus or other malicious, destructive or corrupting code, agent, program or macros.
2) Copyright & Trade Marks Notice
2.1 The copyright in this website is owned by PsyAsia International and/or PsyAsia International Pte. Ltd and/or its professional advisors and commercial associates. Whilst you may download factsheets relating to our products and services for the sole purpose of considering an investment in the aforementioned, you are expressly forbidden from copying this material or website design for any other purpose without first contacting PsyAsia International. You are also forbidden from saving web pages locally. We may choose to ban the IP address of any entity believed to be abusing our site. If we do this to you by mistake, kindly let us know and we shall reinstate your IP.
2.2 Any trademarks, service marks and logos displayed in this website are the property of the trademark holders or PsyAsia International and its associates.
2.3 In particular, the name PsyAsia, the PsyAsia International logo, along with its corporate colours and the PsyAsia International Slogan ‘Putting Psychology to Work’ are all legal trademarks (TM) of PsyAsia International and have been in use since before 2001. All rights reserved. The phrases ‘the PsyAsia difference’ and ‘we’re different’ are both service marks (SM) of PsyAsia International. Legal action is always taken by PsyAsia International for violation of our trademarks, copyrights and intellectual property. Any person or entity who registers a domain name containing the word “psyasia” will be assumed to have violated our trademark.
3) Exclusion Of Liability
3.1 PsyAsia International shall in no event be liable for any damages, loss or expense including, without limitation, direct, indirect, special or consequential damage or economic loss arising from or in connection with:
(i) any access, use or the inability to access or use this website, or reliance on the contents of this website;
(ii) any system, server or connection failure, error, omission, interruption, delay in transmission or computer virus;
(iii) any use of or access to any other website linked to this website;
(iv) any services, products, information, data, software or other material obtained from this website or from any other website linked to this website, even if PsyAsia International or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other website are not an endorsement or verification of such websites and such websites should only be accessed at the user’s own risk.
5) Governing Law And Jurisdiction
5.1 By accessing this website and/or using the services offered through this website, you agree that Hong Kong SAR Law shall govern such access and the provision of such services and you agree to submit to the exclusive jurisdiction of the Hong Kong SAR courts except for those who reside in the Republic of Singapore.
5.2 Applicable only to residents of the Republic of Singapore:
By accessing this website and/or using the services offered through this website, you agree that Singapore Law shall govern such access and the provision of such services and you agree to submit to the exclusive jurisdiction of the Singapore courts.
5.3 In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of this website, you shall forthwith discontinue access or comply with such restrictions as the case may be.