Contact PsyAsia International
We believe in prompt responses to our community. If we're not immediately available on Live Chat or in our Live Lounge, we always reply to messages within one business day.Free Product Support
Kindly note that we do not provide chat, email or telephone support for any of our free products and courses, including our Psychometrics MOOC.
Test Candidates
Test Candidates & 360 Appraisal Candidates must email our Test Candidate Department in the first instance. Please use the email address sent to you with your assessment invitation.
Kindly view our notes here first.
Please do not call us or use live chat until we have contacted you or if it has been more than 3 business hours since you sent your email.
Live Lounge
Our team members receive alerts when people visit our Live Lounge. Please feel free to visit and if you don’t see anybody there, try waiting for a minute or so because a team-member may join you. When entering the lounge, please use your FULL NAME so that we know who we are talking to. 😊
If you are unable to find us, then please try again later as we may be in private meetings, consults or training sessions. Alternatively, you may schedule a confirmed meeting slot.
Email/Chat
Please use the icon on the bottom right of the screen. You may not see the icon if you declined cookies previously, in which case we advise that you delete your cache and access the site again.
Why we charge for confirmed meeting slots
Our website has been developed over more than 20 years and continues to be upgraded with relevant up-to-date details. Most of the questions our clients ask are answered on any product or service webpage, or in our knowledgebase. Furthermore, we are always happy to promptly respond to basic specific questions you may have about a product or service via our Chat box and subsequently, via email. We also invite you to visit our Live Lounge where you can meet with team members without an appointment.
However, there are times when a potential client needs more detailed and complex information, specifically and competently applied with insight and sensitivity to that organisation’s context, aims, objectives and cultural background. Furthermore, the nature of our business means that this information is often technical. As a result, we route requests for confirmed online meetings to our Consultant Psychologists. We charge a very small fee for this, partly to avoid no-shows (when we did not charge for meetings, about 90% of those who booked did not show up!), and also to enable us to give something to the Psychologist for their time if the work they discuss with you does not go ahead!
However, if it does and we invoice you US$450 or more within 7 days of the meeting, we apply the meeting fee as a credit to your invoice, meaning you paid nothing for it!
We believe that is fair and hope you think so too.
Thank you.