For clients who make a confirmed booking on this site but decide before payment to withdraw their place (not pay), an admin/withdrawal fee of 10% of the invoiced amount will apply. Please do not make any booking unless you have confirmed funds and approval to attend.
For clients who cancel their course place after payment, the following terms will apply:
► All discounted tickets: No refunds, but substitutes are permitted for all ticket types
Rack Rate Tickets without Discount:
► *Cancellations made more than 45 days before the course goes ahead: 60% refund
► *Cancellations made 30-45 days before the course goes ahead: 30% refund
► *Cancellations made 29 days or less before the course goes ahead: no refund
Please note that we are always happy to accept substitute course participants without additional fee. In exceptional circumstances (e.g., illness supported by medical certificate) we will transfer delegates to the next available course upon payment of a transfer fee equivalent to 35% of the originally paid fee. This fee helps to cover venue fees payable to the hotel or training room provider as well as fees for the course materials produced for the said delegate.
*If the cancellation results in lowering the number of attendees on a group booking to below the discount threshold, any discounts for remaining delegates will be cancelled and refunds (if any) will be calculated based on the revised invoice and actual fee paid.
PsyAsia International does not entertain refunds for any of our online training courses. For those registering for our Supported Intake Mode of learning who are subsequently unable to make the dates of the course, we will transfer students to the next available intake for a 35% transfer fee provided the request is made in writing at least 14 days before the start of the course. Thereafter, we do not offer transfers, but will accept a substitute student.